Legal document
This Privacy Policy describes how NCX Tech Enterprise L.L.C., a computer systems design practice led by the developer NCX Tech, collects, uses, shares and protects information when you visit our website or engage us for label and asset tracking work. Our bench sits at 50 W Broadway Ste 333, Salt Lake City - 84101-2027, United States (US), and the practices here follow the laws that apply at that location. We keep this document plain and readable because privacy terms should not require a translator.
This Privacy Policy covers two related things. The first is the website hosted at ncxtech.buzz, including every page that loads from that address and every form embedded in those pages. The second is the business of NCX Tech Enterprise L.L.C. when we provide label system design, barcode scheme planning, asset tag programs, print rule setup, scanner integration and support retainers to a client. Where a written engagement agreement between the company and a client contains terms about data handling that differ from this policy, that agreement controls for the client project and this policy continues to govern the public website.
This policy does not apply to any site that we link to but do not operate, and it does not apply to the records that a client keeps inside the client own systems. When we assist a client with an inventory platform, the data inside that platform belongs to the client and is governed by the contract between us. The statements below tell you what we do with information that passes through our own hands.
By using the website you confirm that you have read this policy. If you do not agree with any part of it, please do not use the website or submit information through it.
We collect information in three ways: information you give us, information collected automatically as you browse, and information produced during a service engagement.
When you use the contact form or send an email to the bench, you may provide a name, an email address, a subject line and a message. If you call the phone number listed on the site, the details you choose to share in that call are recorded only to the extent needed to answer you and to keep a record of the request.
Like most websites, our hosting environment may record standard technical information such as the pages you request, the time of a request, the type of browser and device you use, a coarse region derived from an internet address and the address of the page that referred you. This information is used in aggregate to keep the site available and to understand which pages are useful.
When we deliver a service, we may receive business records such as asset lists, location names, label identifiers, print samples, photographs of surfaces, scanner test results and contact details for client staff. We treat those records as confidential client material and we use them only to perform the work described in the engagement.
We use information for a limited set of purposes that any reasonable client would expect. We use contact details to reply to an enquiry, to schedule a print audit and to send documents that a project requires. We use project records to design a label program, to test a first article, to record which scanner reads a code and to prepare a handover. We use aggregate website activity to keep the site running smoothly and to fix faults.
We also use information to meet legal and accounting duties, such as keeping invoices and confirmations of work for the period the law requires. We do not use client records for unrelated marketing, and we do not sell personal information to anyone for any reason. Where we send a message that is promotional rather than transactional, we do so only with the consent the law requires and we honor every request to stop.
We do not use automated decision making that produces a legal effect about a person. The closest thing we do to automation is the printing and scanning of labels, and those operations act on asset identifiers, not on personal characteristics.
Where a law such as the data protection law of a jurisdiction requires a legal basis for processing, we rely on one or more of the following. We process information to perform a contract when you engage us and we need your details to deliver the service. We process information based on our legitimate interest in running a functional website and a sound business, provided that interest is not outweighed by your rights. We process information to comply with a legal obligation when a law requires us to keep or disclose a record. We process information based on your consent when you choose to submit an enquiry or opt in to a message.
You may withdraw consent at any time by contacting the bench. Withdrawing consent does not affect processing that already happened lawfully, and it does not prevent us from keeping a record where a different legal basis applies.
Our vendors are chosen for reliability and are bound to use the information they receive only on our instructions. A hosting provider stores the files that make up this website and keeps server logs. An email provider carries messages between you and the bench. A payment processor handles billing when a client pays an invoice, and that processor sees payment details rather than the contents of a label program. Print media and hardware suppliers may receive a sample of non sensitive artwork when we must prove that a cut or a film performs as required, and we strip identifying details from such samples wherever we can.
Each vendor is expected to protect information with appropriate safeguards and to notify us without undue delay if a breach occurs. We review vendor arrangements when a service changes and we end arrangements that no longer meet our standard.
We keep information only as long as a purpose requires or a law demands. Website server logs are kept for a short period sufficient to diagnose faults and detect abuse, and are then discarded on a rolling basis. Enquiry messages are kept for as long as needed to answer you and to keep a reasonable record of the conversation, after which they are removed. Project records, such as label schemes, tag registers and test results, are kept for the life of the client relationship and for a reasonable period afterward, because a client may need to reproduce a program years later.
Accounting records are kept for the period required by tax and company law at our location. When a retention period ends, we delete or anonymise the information in a safe manner. If you ask us to delete information earlier and no legal duty requires us to keep it, we will do so as described in the access section below.
We protect information with technical and organisational measures appropriate to its sensitivity. Access to project records is limited to the people at the bench who need it to do the work. Devices that hold client information are protected with access controls and kept current with security updates. Messages that carry client documents are sent through reputable providers that encrypt data in transit. Paper samples and printed labels that contain client data are stored on the bench and destroyed when a project closes.
No method of storage or transmission is perfectly secure, and we cannot promise absolute safety. What we can promise is that we take reasonable, proportionate steps, that we review them as our work grows, and that we will notify affected parties and any required authority without undue delay if a breach affecting personal information occurs.
Depending on where you live, you may have the right to be informed about how your information is used, to access the information we hold about you, to ask us to correct information that is wrong, to ask us to delete information that we no longer need, to ask us to restrict how we use it, to object to certain processing, and to receive a portable copy of information you provided to us. You may also have the right not to be discriminated against for exercising these rights.
To exercise a right, contact the bench using the details at the end of this policy. We will respond within the time a relevant law allows. We may need to confirm your identity before we act, so that we do not release information to the wrong person. If we cannot meet a request because of a legal duty or because it would harm the rights of another person, we will explain why.
You can ask for a copy of the personal information we hold about you, and we will provide it in a readable form. You can ask us to correct an error, and we will update our records and, where practical, tell any vendor that received the information from us. You can ask us to delete information, and we will do so unless we must keep it for a legal, accounting or security reason, in which case we will tell you what we keep and why.
Some requests can be handled quickly. A request to remove an enquiry message from our mailbox, for example, is usually simple. A request to alter an asset register that already belongs to a client must go through the client, because that register is the client record, not ours. When we cannot act directly, we will point you to the party who can.
Our website and our services are intended for businesses and the people who run them. We do not knowingly collect personal information from children. If you believe that a child has provided information to us, please contact the bench and we will delete it promptly once we confirm the situation. If we learn that we have collected information from a child without the consent the law requires, we will remove it. Parents and guardians who have questions about this section are welcome to reach out using the contact details below.
We operate from the United States and our vendors may store information in the United States or in other countries. When information moves across a border, we take steps to ensure it receives an appropriate level of protection. These steps may include using providers that offer standard contractual terms, limiting the data that leaves our control, and keeping sensitive records on devices we manage directly. By using the website and engaging our services, you understand that your information may be processed in a country other than your own.
Where a law requires a specific transfer mechanism, we use it. If you have concerns about where your information is held, contact the bench and we will explain the path that applies to your situation.
Residents of California may have additional rights under state privacy law. These include the right to know the categories and specific pieces of personal information we have collected, the categories of sources, the business purposes for collection and the categories of third parties with whom we share information. California residents also have the right to request deletion of personal information, the right to correct inaccurate information and the right to opt out of the sale or sharing of personal information. We do not sell personal information and we do not share it for cross context behavioural advertising.
To make a request under these rights, contact the bench with the subject line that notes a California privacy request. We will verify your identity, honour the request within the time the law allows and explain any exception that applies. You may use an authorised agent to submit a request on your behalf, and we may ask for proof of that authority.
This website may link to resources we do not control, such as a standards body or a hardware vendor. When you follow such a link, the privacy policy of that site applies to what happens there, and this policy no longer governs. We encourage you to read the privacy notice of any site before you submit information to it. We are not responsible for the content, security or privacy practices of a site we do not operate, and a link from our pages does not mean we endorse everything on the destination.
We may update this policy when our practices change, when a law changes or when we add a service. When we make a material change, we will update the date at the top of this page and, where the change is significant, place a clear notice on the website. Continued use of the site after an update means you accept the revised policy. We encourage you to review this page from time to time so that you always know how we handle information.
If we ever change how we use information in a way that reduces your rights, we will seek your consent where the law requires it rather than assume it.
Questions about this policy, requests about your information and concerns about privacy are welcome at the bench. NCX Tech Enterprise L.L.C., 50 W Broadway Ste 333, Salt Lake City - 84101-2027, United States (US). Email: hello@ncxtech.buzz. Phone: +15748788597. You can also use the contact form on the website. We read every message and we answer as quickly as the bench allows.
If you are not satisfied with our response, you may have the right to complain to a supervisory authority in your jurisdiction. We would rather resolve a concern directly first, so please contact the bench before you escalate.
For clarity, this policy uses a few terms in a specific way. The company, we, us and our refer to NCX Tech Enterprise L.L.C. The website refers to the pages served at ncxtech.buzz. Personal information means information that identifies or can reasonably be linked to a person. Client refers to an organisation that engages the company for services. Vendor or service provider means a third party that processes information on our behalf.
An asset identifier is a code applied to a piece of equipment or stock for tracking. A first article is the initial printed sample used to verify a label program before a full run. A print rule is a documented set of settings that keep label output legible. These operational terms appear throughout our work and in any engagement agreement, and they carry the same meaning wherever they are used.